Our Team
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Our Team
To deliver reliable, high-quality, and compassionate cleaning and support services that uphold the dignity, safety, and wellbeing of our clients across Canberra — including aged care homes, NDIS participants, offices, and commercial spaces. We are committed to creating cleaner, healthier environments through professionalism, inclusivity, and ethical care.
Aida Taffa Director
Oversees daily cleaning and support services, ensuring quality, compliance, and client satisfaction. Responsible for staff coordination, budget monitoring, reporting, and driving growth, sustainability, and innovation.
Key Responsibilities:
Operational Management
- Oversee the day-to-day delivery of cleaning and support services across residential, commercial, and NDIS client sites.
- Coordinate staff rosters, job allocations, equipment usage, and site inspections.
- Ensure cleaning tasks are completed to industry standards, including infection control protocols (especially in healthcare or aged care settings).
Staff Supervision & HR
- Recruit, induct, and manage cleaners, support workers, and administrative staff.
- Conduct staff performance reviews and training programs (e.g., WHS, colour-coded cleaning, NDIS code of conduct).
- Foster a respectful, inclusive, and supportive workplace culture.
Compliance & Quality Assurance
- Ensure services meet regulatory and industry standards, including NDIS Practice Standards, WHS regulations, and infection control guidelines.
- Conduct regular audits and quality checks at job sites.
- Maintain accurate records, incident reports, and cleaning logs.
Client Relations
- Liaise with clients (including NDIS participants, aged care providers, schools, businesses) to assess needs, provide quotes, and resolve service issues.
- Ensure high levels of client satisfaction and service customisation.
- Manage client onboarding, service agreements, and support plan coordination.
Financial Oversight
- Monitor budgets, costs, and service profitability.
- Approve supplier purchases, equipment maintenance, and payroll.
- Prepare reports on financial and operational performance for directors/owners.
Communication & Reporting
- Serve as the main point of contact between field staff, office teams, and external stakeholders.
- Write reports, updates, and recommendations for continuous improvement.
- Attend meetings with NDIS representatives, contract managers, or government liaisons.
Business Development & Strategy
- Identify opportunities for expanding services such as private contracts, new suburbs, disability sector).
- Support marketing, tenders, and community engagement initiatives.
- Drive sustainability and innovation (e.g., eco-friendly cleaning, new technologies).
Metree Taffa Business Manager
Ensure the smooth execution of daily cleaning and support operations by supervising frontline staff, maintaining service quality, and ensuring safety and compliance at all work sites.
Key Responsibilities:
- Assigning and supervising daily tasks across multiple cleaning/support sites.
- Conducting on-site quality checks and reporting any issues or improvements.
- Training and mentoring new staff in cleaning methods and safety procedures.
- Ensuring use of colour-coded cleaning systems to prevent cross-contamination.
- Monitoring attendance, staff conduct, and adherence to uniform and PPE standards.
- Liaising with clients regarding access, expectations, and minor service concerns.
- Reporting incidents, hazards, or equipment issues to the Manager promptly.
- Supporting staff in meeting NDIS and workplace safety standards.
Ngawang Dorji ICT Support Officer/Technician
Responsible for providing technical support and system maintenance to ensure the efficient operation of ICT infrastructure at Canberra Care Support Services. The role supports both office-based and field staff by fixing hardware, software, and connectivity issues, managing
NDIS-related platforms, and enhancing digital tools for service delivery across cleaning and support service sites.
Key Responsibilities:
- Set up, monitor, and maintain secure and reliable computer networks.
- Respond to customer inquiries and complaints by providing accurate information on products and services, while collaborating with billing teams to ensure effective resolution and customer satisfaction.
- Diagnose and resolve hardware/software issues across devices to ensure reliable and efficient service operations.
- Install, configure, and update operating systems, business software, and scheduling applications to ensure optimal performance and support daily operational needs.
- Monitor and record ICT assets, ensuring proper allocation, security, functionality, and coordinating repairs or replacements to maintain operational continuity.
- Schedule, confirm, and update service appointments in alignment with company standards, and report any delays or issues.
- Design, update, and test user-friendly websites and internal apps using modern web frameworks to ensure performance and accessibility.
- Install required applications and set security permissions on staff mobile devices to enable secure access to rostering systems, digital timesheets, and communication tools, ensuring real-time updates and streamlined daily operations.
- Maintain and troubleshoot client service portals, track submissions, and coordinate resolutions to ensure timely responses and high customer satisfaction.
- Maintain accurate customer records, log communications, and generate service or incident reports as needed.
- Set up, maintain, and repair ICT assets—including laptops and routers—to ensure proper functionality and optimal performance.
- Monitor and maintain websites to ensure optimal performance, compatibility across devices, and continuous availability.
- In addition to the tasks listed above, he will also perform any other ICT-related duties required within the company to ensure smooth operations.
Contact Us
- Aida Taffa: Director
- Contact Number: 0408 621 719
- Email Address: [email protected]
- Metree: Business Manager
- Contact Number: 0414 987 232
- Email Address: [email protected]
- Ngawang Dorji: ICT Support Officer/Technician
- Contact Number: 0426 480 758
- Email Address: [email protected]